The keyboard warriors that take to Google Reviews and Glassdoor to vent their frustrations are even more frustrating for us as we can’t identify who these people are, or what their grievance is and therefore we are unable to assist them by addressing their issue and developing a suitable reply and we can’t attempt to resolve their problem.
Okay, quite often when it comes to the likes of Glassdoor or Google Reviews we can sometimes identify them as a disgruntled former employee who has taken to the keyboard to slate us. Believe me, there needs to be a very good and valid reason for anyone to be dismissed. These are the easier ones to reply to